Refund Policy

Brainy Assistant AI Refund Policy

At Brainy Assistant AI, we strive to provide our customers with the highest quality services. However, we understand that sometimes things don’t work out as planned. This Refund Policy outlines the circumstances under which we offer refunds for our services.

1. General Refund Policy

  • Subscription Services: If you are not satisfied with our subscription services, you may be eligible for a refund if you request it within 14 days of your initial purchase. Refund requests made after 14 days will not be eligible for a refund.
  • One-Time Purchases: For one-time purchases, such as standalone content generation or consulting services, refunds are available if requested within 7 days of the purchase date.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to our support team at support@brainyassistant.ai with the subject line “Refund Request.”
  2. Provide Details: Include your name, account information, the service you purchased, and the reason for your refund request.
  3. Review Process: Our team will review your request and may contact you for additional information if necessary.

3. Refund Approval

Refunds are granted at the discretion of Brainy Assistant AI. We will consider the following factors when evaluating your refund request:

  • The date of your original purchase.
  • The reasons you provided for your refund request.
  • Your usage of the service during the period in question.

4. Refund Processing

  • Approved Refunds: If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
  • Partial Refunds: In some cases, partial refunds may be granted if you have used the service extensively before requesting a refund.
  • Denied Refunds: If your refund request is denied, we will notify you with the reason for the denial. You may appeal this decision by providing additional information for reconsideration.

5. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

  • Refund requests made after the specified refund period (14 days for subscriptions, 7 days for one-time purchases).
  • If you have violated our Terms and Conditions.
  • If you have used the service extensively in a manner that suggests full satisfaction.
  • For promotional or discounted services where the terms specify non-refundable.

6. Contact Information

For any questions or concerns about our refund policy, please contact us at:

Email: contact@brainyassistantai.com
Mailing Address:
Brainy Assistant AI
98833 Mertz Village Apt. 431
Missouri
South Kevin ,22062

7. Policy Changes

Brainy Assistant AI reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.